FAQ: Guests / Tenants

It depends on who makes the cancellation:

• If the cancellation is made by Homewatch, the full amount paid will be refunded and every effort will be made to rehouse the guest in similar accommodation.
• If the guest cancels more than 31 days in advance, a fee of 50% of the total booking amount will apply.

• If the guest cancels 31 days or less before arrival, a fee of 100% of the total booking amount will apply.

• For any cancellation made before check-in, deposits and cleaning fees will always be refunded.
• If the guest cancels while already staying at the property, rental and cleaning payments are non-refundable, and the deposit will be returned after the corresponding checks.

Yes, on our website you will find detailed guides to the different areas of the Costa del Sol, with useful information about restaurants, leisure centres, beaches, pharmacies, supermarkets, places of interest, and much more.

And if you have any additional questions, we will always be here to help you.

In the event of a real emergency or serious problem, Homewatch has a 24-hour phone line, and the number will be provided upon your arrival so that any situation can be managed immediately.

For non-emergency situations, our customer service team will always be happy to assist you.

Yes, we offer this service as an additional option. You only need to inform the Homewatch team in advance so everything is ready upon your arrival.

Yes, all our properties are equipped with air conditioning systems, ensuring maximum comfort at any time of the year.

This way, we guarantee you enjoy a pleasant stay, adapted both to the warmest summer days and the cooler winter months.

Baintex is the smart electronic lock we use in our properties. It allows guests to access the accommodation easily and securely using their mobile phone, with no need for physical keys.

This system ensures greater security, convenience, and the option of self check-in, avoiding unnecessary waiting.

You will receive specific instructions to download and set up the Baintex app on your phone a few days before your arrival, along with your personal invitation.

• Check-in: from 16:00 to 21:00 free of charge; from 21:00 to 00:00 with a €50 fee; from 00:00 to 02:00 with a €100 fee (latest check-in at 02:00).

• Check-out: until 11:00; each additional unauthorized hour will be charged at €50/hour from the deposit.

Guests must notify their arrival time 24 hours in advance, confirm 1 hour before arrival, and present ID for all guests at check-in.

On the Costa del Sol you will find ideal destinations to enjoy with both children and adults, thanks to its safe beaches and wide variety of family activities. Some of the best areas include:

• Mijas: a charming whitewashed village on the Costa del Sol, known for its beautiful beaches and many family activities such as water parks and go-karting.

• Elviria, Marbella East: a quiet residential area of Marbella, ideal for families thanks to its accessible beaches, secure developments, and plenty of restaurants and outdoor activities.

• Estepona: a coastal town with a relaxed and family-friendly atmosphere, renowned for its beaches and for Selwo Aventura, a semi-open wildlife park perfect for children.

• Fuengirola: located in the heart of the Costa del Sol, famous for its wide beaches and its broad range of family entertainment such as amusement parks and leisure centres.

In short, every corner of the Costa del Sol offers the chance to enjoy an unforgettable family holiday, combining beaches, leisure, and a privileged climate all year round.